It is specified beforehand that the present conditions govern the sales, by Méraud Watch Co., of all the products available on the website meraud-watches.com. By accepting these conditions you waive the application of any other conditions that may apply.

1. Ordering with Méraud Watch Co.

Confirmation:

By placing and confirming your order, you are agreeing to our terms and conditions. Once we receive your order you will receive an email confirming your order. Should we be unable to deliver your order, we will contact you with the opportunity to cancel the order.

Age restrictions:

Parental or guardian consent is required for customers under the age of 16. The name and telephone number of the person giving consent should be entered in the message box at checkout.

Payment Types:

We accept VISA, PAYPAL, MasterCard, Stripe and Wire Transfer. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.

Prices:

Méraud Watch Co. reserves the right to modify its prices at any time and products are subject to availability, including after an order was placed. Orders ship from Belgium, customers are responsible for paying additional charges for customs, duty, and taxes on all orders that are shipped outside of Europe.

2. Warranties and returns

Right of return & exchange:

For orders placed on our webshop, returns can be processed within 5 days of receiving the delivery (based upon the tracking information). In order to process a return or exchange you must first obtain a Return Authorization by email. Returns are at the expense of the customer; we highly recommend providing tracking on your parcel so that you may accurately locate your return. When you ship any merchandise back to Méraud Watch Co., please make sure to insure them for the full retail value as we cannot be held responsible for items lost or damaged in transit. Once we receive your return, you will receive a confirmation email from our customer service department. Once your return is received and inspected, should the customer not wish to replace the product, a refund will be issued to the original form of payment. Taxes are nonrefundable. We reserve the right to charge a 10.0% restocking fee.

In the unlikely event that a product is received faulty or with production failure, a your watch will be replaced. Please contact our customer service for more info about the warranty procedure.

Warranty claims:

Your Méraud timepiece is guaranteed against all manufacturing defects for a period of 2 years from the date of its original purchase.

During the guarantee period the repair will be free of charge for labour and parts, if the technical service accepts the defective part to be a result of a manufacturing fault. This guarantee will be granted only, when the guarantee card, duly stamped by the retailer and completed with the date of purchase and reference number of the watch, can be presented with the defective watch. None of these data may be altered, deleted, removed or made illegible. The free-of-charge guarantee service can be refused if the warranty information in this booklet is incomplete or illegible.

This guarantee does not cover:

  • Damage to the crystal, winder, crown, push-pins or watch band;
  • Requests for replacement or reimbursement;
  • Any damage caused by inappropriate use, such as sharp knocks, extreme heat, cold or magnetic fields.
  • Damage being a consequence of normal wear and tear or caused by mishandling, accidents or misuse due to non respect of instructions for use and maintenance;
  • Cost of transport and all risks of transport related directly or indirectly to the guarantee of the product;
  • Repairs done by a non professional watchmaker, third party, not authorised technical service or done by the customer himself;
  • Damage or defect due to water infiltration after repair, if no water resistance test was performed after a replacement or repair;

3. Shipping

General:

All packages contain a tracking number. Once the shipment has left our warehouse you will be provided with the tracking number.

Orders are shipped from Belgium. Méraud Watch Co. does not control any duties/taxes that may occur to the package. The customer will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country (outside Europe) so please contact the local customs office for further information.

Delivery time*:

USA & Canada

Region Est. Time
USA 3-10 business days
Canada 3-10 business days

Orders placed Monday to Friday before 10 a.m. (PST) are handled during the first business day after. Orders placed Saturdays, Sundays or public holidays, are handled on the first business day after.

Europe & Rest of the World

Region Est. Time
Europe 1-3 business days
Other 2-5 business days

Orders placed Monday to Friday before 11 a.m. (CET) are handled the day after at the latest. Orders on Saturdays, Sundays or public holidays, are handled on the first business day after.

*The estimated delivery time is based once an order leaves our warehouse.

4. Availability

Our products are limited to stock availability. When a product is not available, contact us in order to stay up to date about delivery.

5. Privacy policy

Méraud Watch Co. handles your personal information in the strictest confidence in accordance with the Belgian Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data for the purposes of handling purchase orders and customer administration. You have the right to inspect and correct these data and may oppose their processing for direct marketing purposes by sending an e-mail to hello@meraud-watches.com. We will never give any of your personal information to third parties and all information entered is encrypted under handling.

7. Intellectual property

All the texts, comments, works, illustrations and images reproduced on the website meraud-watches.com are reserved for the title of the royalty and intellectual document of title worldwide. For this reason and in accordance with the provisions of the Code of the Intellectual Property, only a private use is allowed unless special dispositions are previously made, following the code of the intellectual property. Any other use is constitutive of counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of Méraud Watch Co. Any reproduction total or partial of the catalogue of Méraud Watch Co. is strictly prohibited.

8. Company info

Méraud Watch Co.
Henri Dunantlaan 8
9000 Gent
Belgium
VAT n°: BE-0848.896.686

hello@meraud-watches.com

Our team is available from 8.30AM-5PM, CET, Monday through Friday.

9. European Regulations

All Méraud Watch Co. products comply with the compliance requirements according with EU legislation (CE) and has been evaluated by a certified organization.

10. User conduct and use of the website

We want visitors and users to enjoy the Méraud website. In order to maintain a safe and secure environment, we ask that the Website is used in good faith. Please follow the user guidelines listed below at all times:
• Users should demonstrate respect and courtesy to other users at all times.
• Users must use their utmost integrity in their dealings with the Méraud website and its users and must not adopt or use another user’s identity as their own with the deliberate intention to mislead.
• Users must not transmit, download or email sexual, racial, and/or religious images or material through the Méraud Watch Co. website.
• Users must not use or make use of the website so as to threaten, abuse or make defamatory statements with reference to Méraud Watch Co., its employees or other users.
• All Users should be aware that Méraud Watch Co. has software and systems in place which monitor the use of the Méraud Watch Co. website. In order to maintain its high standards, Méraud Watch Co. reserves the right to censor content and conduct which in their opinion is: damaging to the reputation and use of the website.
• By sending, posting, uploading information, material, or files onto the Méraud Watch Co. website a user is deemed to have granted Méraud Watch Co. an unconditional license to use, reproduce, publish or deal with such information, material or files sent to Méraud Watch Co. in such manner as Méraud Watch Co. deem fit – free from liability or payment.

Any statements or opinions expressed by users on the Méraud Watch Co. Website do not represent the views or opinions of Méraud Watch Co. and cannot accept liability in respect of any damage or loss suffered by a user acting in reliance of such a comment or opinion. Users of the Méraud Watch Co. website are advised to use care in the interpretation of such comments and form their own opinion. Access to the Méraud Watch Co. Website is free and no liability for loss or damage can be accepted by Méraud Watch Co. in respect of the use of information.

#meraudwatches

You may post or upload content you have created, including without limitation, photographs, your social media handle, videos, and comments (collectively, “User Submissions”) to your social media accounts. By posting and uploading User Submissions that you have tagged with #meraudwatches or other Méraud brand hashtags, you grant to Méraud Watch Co. and its third-party service providers who provide content management services (collectively, the “Licensed Parties”) the perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your Méraud-tagged User Submissions in any manner to be determined in Méraud’s sole discretion, including but not limited to on its webpages, social media pages operated by Méraud Watch Co., and in its other marketing, promotional and advertising initiatives, in any media now or hereafter known. Méraud Watch Co. may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Submissions in any manner in its sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Submissions. You hereby represent and warrant that (i) you own all rights in and to your User Submissions, (ii) you have permission from all person(s) appearing in your User Submissions to grant the rights granted herein; (iii) you are not a minor, and (iv) the Licensed Parties’ use of your User Submissions as described herein will not violate the rights of any third party or any law. You hereby release, discharge and agree to hold Méraud Watch Co., the Licensed Parties, and any person acting on Méraud Watch Co. or their behalf harmless from any liability related in any way to the Licensed Parties’ use of your User Submissions.

Happy shopping!

PRE-ORDERS ARE OPEN! PRE-ORDER PRICING ENDS ON JANUARY 31st 2019! Dismiss